Once your return has arrived in our warehouse you can get a refund of the payment within 7 working days. We will initiate a refund to the payment method used to make your purchase. For Order Refund inquiries, please email support@alluriashop.com. 

Yes your second order can be cancelled if a member of our staff is notified within 24 hours after purcahse. Please reach out us:

Alluria Shop

Customer support: 9:00 am to 5:00 pm EST

Email: support@alluriashop.com

Phone: 786-309-6530

Company name: GM Summit Market LLC

Address: 2602 Noble Canyon Rd Chula Vista, CA 91915

We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.

You can also contact us via our contact us page by clicking here https://alluriashop.com/pages/contact

 But please note that once the order has been shipped out, it can't be canceled anymore. 

A: If your order status shows as delivered but you haven't received it yet, here are some steps you can take:

1. Check with other recipients 

Your order could have been received by other members of your household, guards, receptionists, or lobby personnel on your behalf. You may also check mailbox and with neighbours. 

2. Check your local pick up points 

Your order could be at your local pick up point. A simple google search of your area will show you them. 

3. Contact the seller or courier service  

You can directly contact the logistics partner.

If you received a call or SMS from the Third-Party Logistics (3PL) Rider, consider reaching out to them to ask about your package. This may be due to the wrong tagging of orders.

4. Check your delivery address

Ensure that your delivery address is correct. On the order details page and order confirmation email, you can view your delivery address. 

5. Raise a refund request 

You may raise a refund request for non-receipt of the order as long if it has been over 14 days after you ordered it. Please reach out to support@alluriashop.com You may also call 786-309-6530. We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.

UPS says this is not a valid tracking number

When your order is ready to ship, we assign the UPS tracking number. Until UPS scans that number and loads your project into the truck, it will show up as invalid.

If you attempt to track your order, try it after 8 pm ET or the following business day for best results.

You can track a UPS package here - https://www.ups.com/track?loc=en_US&requester=ST/

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Please email support@alluriashop.com. You can also call us at 786-309-6530. We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.

Returns

• If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full refund. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. 
• Please note the customer is responsible for return shipping costs unless the item is defective or not as described.
• The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. All returns must be in original condition with packaging intact. For Order Return inquiries, please email support@alluriashop.com. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours.

Refunds (If applicable)

• Once we receive and inspect your returned item, your refund will be processed within 7 business days to your original payment method. For Order Refund inquiries, please email support@alluriashop.com. 

Reserved Rights Regarding Refunds

• IMPORTANT. Once a return is initiated, your items have 14 days to arrive in our warehouse. If your items do not arrive within that time frame. We reserve the right to refuse returns that do not meet our Return Policy conditions, such as items that have been used, altered, laundered, damaged, or are missing parts. Cases of suspected abuse or fraud will be handled accordingly.

My order arrived damaged or it's missing.

• If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If you want to send it back to us we will pay fully for the shipping costs. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email support@alluriashop.com. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.

Sale Items

• Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or canceled 

Contact Us

Alluria Shop

Customer support: 9:00 am to 5:00 pm EST

Email: support@alluriashop.com

Phone: 786-309-6530

Company name: GM Summit Market LLC

Address: 2602 Noble Canyon Rd Chula Vista, CA 91915

We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.

You can also contact us via our contact us page by clicking here https://alluriashop.com/pages/contact

Once your return has arrived in our warehouse you can get a refund of the payment within 7 business days. We will initiate a refund to the payment method used to make your purchase. For Order Refund inquiries, please email support@alluriashop.com.